We assist CEO’s, senior
executives and government leaders to create high performance
teams and cultures that lead to customer loyalty, employee
engagement, employee retention and innovation. We have worked in
a wide variety of industries and with a diverse group of
leaders. Through our professional relationships, we bring
expertise, strategy, market information and experience that make
us very different from other organizations.
In today’s global market place, independent research shows that
the “human issues” of the organization create success or
contribute to failure more than any other factor. We harness the
human side of business to create competitive advantage. Take for
example, these client case studies: |
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| A large international water company turned to us to create and implement a customer focused change management strategy that would result in higher employee productivity, increase customer loyalty and higher levels of customer retention and lower employee turn over. We created a team and a process that accomplished our objectives and also led to the creation of the corporation’s first corporate university to further the education, management and training of its worldwide staff. At the conclusion of our engagement, the CEO said” They are one of the few people in this field who truly understand that the environment you create for your employees largely dictates the quality of service your customers will receive.”
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| A high technology company
that was publicly traded turned to us to help implement and
navigate a significant change in the market place. We brought
highly connected new board members, worked with human resources
to realigned and helped implement new and guided the CEO and
senior executive team through a major organizational transition
that resulted in a 15 fold increase in value of company in less
than 3 years. |
We created a
360-feedback tool and implemented it among leaders and large
organizations such as the Disney Company. For a major
international retailer we drafted an engagement feedback process
that resulted in higher levels of customer and employee
engagement in less than 12 months. |
A venture-backed
company in pre IPO stage turned to us to build out content for
its information platform. We assembled a team of thought leaders
and created and delivered information in the form of web casts
and a co-branded on-line magazine in less than 60 days. The
content on the platform created a dialogue and visibility that
engaged leaders and reached nearly one million executives before
the IPO. |
A 150-year-old
non-profit organization turned to us to reinvent itself for a
fast changing world. We convened a highly experienced team of
professionals that created a new brand, recruited new Board
members and relaunched an operational component that resulted in
Fortune 200 companies hiring the non-profit’s disabled
population for paying jobs in the private sector. |
We have coached high
performing CEO’s senior executives and government leaders on
human resource issues, strategy and customer retention and
loyalty initiatives. In one engagement we created a nationwide
platform for a high-ranking government official that resulted in
worldwide press coverage and successful legislation in a matter
of public health—the use of steroids and other performance
enhancing drugs by high school athletes. Through our efforts a
nationwide dialogue on steroids in our schools reinforced
efforts that resulted in legislation. |
In conjunction with a
major business magazine we co-created a cutting edge conference
on customer intimacy and leadership issues, complete with a CEO
panel. The conference was held in two major cities. One
participating CEO called the dialogue “Profound and powerful in
the convincing argument for the ways in which we need to build
our organizations to better serve our customers, our employees,
and our communities.” |
We have designed and
created or have participated as faculty members for executive
education programs that convey information, tactics, strategy
and thought provoking dialogue for ways to build and create more
inspired teams. |
We have coached and
counseled CEO’s senior executives and government leaders on
making courageous decisions that result in high performance
cultures, employee engagement and lifetime loyalty among
customers. |