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TRAINING PROGRAMS We have developed programs that
have been used to train and educate thousands of business
executives around the world, including:
>>Building
Loyalty: One Customer And One Employee At A Time in
conjunction with Inc. Magazine and Video Publishing House
Inc.
Description:
This
award winning video featuring internationally acclaimed
leadership and service expert, Gary Heil teaches you what
customers want in the future and how you'll need to change
your organizations to deliver it. Sixty minutes of action
packed and inspiring messages by one of America's leading
business speakers. Gary Heil delivers a message to all of us
who hope to build life long relationships with customers.
>>Revolutionary
Leadership: Liberating The Human Spirit by Gary Heil and
Rick Tate. Published and distributed by Excellence In
Training Corporation
Description: Your
employees hold the key to your future success. Join
leadership experts Gary Heil and Rick Tate for a look at how
leaders can pave the way and build the kind of organization
that keeps customers coming back for more. Learn how a
variety of successful businesses, including Johnson &
Johnson, JC Penney, and Macaroni Grill, have liberated the
human spirit and given employees the ability to delight
their customers.
>>Revolutionary
Service: Building Loyalty One Customer At A Time
Description: "One
of the eight top business videos of the year." Successful
Meetings Magazine. These are not the times for the
faint-hearted. Customers are the most sophisticated and
demanding than ever---and their patience is shrinking.
Welcome to the customer revolution! Based on the
best-selling book by internationally known service quality
experts, Gary Heil and Rick Tate, this fast paced video
collection reveals the secrets of revolutionary service,
leadership and continuous learning. Learn the strategies of
high performing organizations that Ave created competitive
advantage in their industries.
>>Legendary
Service with Ken Blanchard, Rick Tate and Gary Heil
Description: The
ten fundamentals of Legendary Service have been among the
most widely used service training concepts in the world.
Translated into 11 languages, hundreds of organizations such
as The Walt Disney Company, Appleton Paper and Johnson and
Johnson have credited these fundamentals as having a
significant and measurable impact on their business success.
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